Return and Refund Policy

You have 14 days to change your mind, which means you have 14 days to request a return from the day you received the item.

To be eligible for a return, the item must be in the same condition as you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

 If you want to request a return, you can contact us at kundsupport@baverbutiken.se.

 If the return is accepted, we will send you instructions on how and where to send the package. Items sent back to us without a return first being requested will not be accepted.

 If you have any questions about returns, you can always contact us at kundsupport@baverbutiken.se.

Damage and issues
Please check your order when you receive it and contact us right away if the item is defective, damaged or if you received the wrong item, so that we can assess the problem and put it right.

Exceptions/non-returnable items
 Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalized items) and personal care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about or problems with a particular item.

Unfortunately, we cannot accept returns of gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, buy the new item separately.

14-day cancellation period in the EU
If goods are delivered within the EU, you have the right, notwithstanding the above, to cancel or return the order within 14 days, without having to give any particular reason. As above, the item must be in the same condition as you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will let you know when we have received and inspected the return, and whether the refund is approved or not. If the refund is approved, it is issued automatically to the original payment method within 10 business days. Please remember that it can take a while before your bank or credit card company has processed the return so that it shows on your account.
If more than 15 business days have passed since we approved your return, please contact us at kundsupport@baverbutiken.se